Welcome to www.vgtrend.com! We are committed to providing you with efficient and reliable shipping services. Below are our shipping terms, please read carefully before purchasing.
- Shipping Range
1.1 Service Area: We provide global shipping services, but the specific delivery areas may vary by country and region. Please confirm whether your delivery address is within our delivery range during checkout.
1.2 Restricted Areas: There may be delivery restrictions in some remote areas or specific countries. If your address is in these areas, we will contact you as soon as possible.
- Shipping Fees
2.1 Cost Standard: Shipping costs are calculated based on your order total, shipping address and selected shipping method. The system will automatically calculate and display the shipping costs during checkout.
2.2 Free Shipping: We may provide free shipping services for certain orders. Please refer to our promotions page for specific discount information and conditions.
- Processing Time
3.1 Order Processing: We will process your order within 1-2 business days after confirming the order. Please note that the processing time may be delayed due to the inventory status of the goods and the order volume.
3.2 Shipping Time: After processing, the delivery time varies depending on the shipping method and destination you choose. The specific time can be viewed at checkout.
- Shipping Method
4.1 Choose a Shipping Method: We offer a variety of shipping options, including standard shipping and expedited shipping. You can choose the appropriate shipping method according to your needs.
4.2 Logistics Company: We work with a number of reputable logistics companies to ensure that your order arrives safely and on time.
- Tracking Order
5.1 Order Tracking: Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the delivery status of your order on the logistics company’s website.
5.2 Update Information: If you encounter problems in the order tracking process, please contact us in time and we will assist you in resolving the problem.
- Damage and Loss
6.1 Damage: If your package is damaged during transportation, please take a photo and contact us immediately. We will provide return or exchange services based on the specific situation.
6.2 Loss: If your package is not delivered within the estimated delivery time, please contact us in time. We will assist you in tracking your package and handling any related issues.
- Returns and Exchanges
7.1 Return Policy: For returns or exchanges, please refer to our Returns and Exchanges Policy. Please ensure that you apply for a return or exchange within the specified time and provide the relevant information as required.
Thank you for choosing www.vgtrend.com, we look forward to providing you with quality service and a smooth shopping experience.