Thank you for www.visiting vgtrend.com. To ensure that you are satisfied with your shopping experience with us, we provide clear refund terms. Please read the following terms carefully before purchasing.

Refund Policy

1.1 Scope of application: We accept refunds for eligible items. Returned items must meet our return conditions and be applied for within the specified time.

1.2 Non-refundable items: The following items are not eligible for refunds: customized items, opened or used items (unless due to quality issues) and special items during promotional periods.

Apply for a refund

2.1 Application time: If you wish to apply for a refund, please submit a refund application within 30 days of receiving the product. Applications after 30 days will not be accepted.

2.2 Application method: Please submit a refund application through our return application page, or contact the customer service team to provide the order number and refund reason.

Return process

3.1 Return instructions: Once your refund application is approved, we will provide return instructions and return address. Please send the product back according to the instructions and ensure that the packaging and accessories of the product are intact.
3.2 Shipping costs: The shipping costs incurred for returns are borne by the customer unless the product has quality problems or the wrong product was sent.

Refund processing

4.1 Refund method: The refund will be returned to your account through the original payment method. Please note that the refund processing time may vary depending on the payment method and bank processing time, and generally takes 7-14 working days.
4.2 Partial refund: If the product is incomplete, damaged or does not meet the return conditions, it may result in a partial refund or a rejection of the refund.

Damaged or wrong products

5.1 Damaged products: If the product you received is damaged during transportation or has quality problems, please contact us within 7 days after receiving the product and provide relevant photos and order number. We will process the return or exchange for you.
5.2 Wrong products: If the product you received does not match the order, please contact us within 7 days after receiving the product. We will arrange for return and exchange and bear the relevant costs of return and exchange.

Thank you for choosing www.vgtrend.com. We are committed to providing a great shopping experience and hope that you are satisfied with our products and services. If you have any questions, please feel free to contact us.